Ground Handling & On-the-Day Operations
We act as the receiving partner in Japan for overseas travel companies and corporate clients, taking on both the arrangements and the running of the trip. Itinerary, accommodation, transport, guides, operations on the day and the report afterwards — one person handles all of it.
One point of contact.
From booking to the day itself.
Accommodation, transport, guides, venues, restaurants. Inbound travel involves a lot of suppliers, and the more you split the work the further the answers and the responsibility scatter. With us, one person carries it from the itinerary through the day itself to the report afterwards.
Because we run tours ourselves, we can tell a workable itinerary from one that only looks good on paper — transfer times, where the breaks fall, what happens if it rains.
WHAT WE COVER
SCOPE
From building the itinerary through running the day to reporting afterwards. This is what we take on. Partial work — accommodation only, guides only — is fine too.
- Itinerary & quotation
- We ask about your aims, numbers, timing and budget, then propose an itinerary with costs.
- Accommodation & transport
- Hotels, ryokan, rail and chartered vehicles, held to suit the group and the route.
- Guides & experiences
- Licensed guides, plus booking and briefing the venues and restaurants.
- Operations on the day
- We keep the day on track and handle delays or weather changes as they happen.
- When something goes wrong
- Illness, lost property, anything that needs a decision — your contact deals with it.
- Report after the trip
- We share how it went and what we would change, so the next one runs better.
HOW WE WORK
FLOW
From your first enquiry through briefing, proposal, quotation, preparation, delivery and the report afterwards. One person stays with you throughout, so you never have to explain the same thing twice.
CONTACT
Tell us roughly what you have in mind, by form or by phone.
Briefing & proposal
We ask about your aims, numbers and timing, then send a proposal and a quotation.
Agreement & preparation
Once the details are settled, we begin booking, production and set-up.
Delivery & report
Afterwards we report on how it went, including what we would change next time.
FAQ
The questions we are asked most often when someone first gets in touch. If yours is not here, please just ask through the contact form.
QCan you handle bookings only?
Yes. Accommodation only, guides only — whatever part of it you need.
QIs there a limit on group size?
We handle everything from individuals to groups. The approach changes with the numbers, so do get in touch first.
QWhich areas do you cover?
Tokyo primarily. If your itinerary goes beyond Tokyo, tell us what you have in mind and we will discuss it with you.
QHow far ahead should we ask?
In peak season accommodation and transport get tight. The sooner your dates are fixed, the more options we can put in front of you.
QDo you charge for a quotation?
Quotations are free. Nothing is charged at the enquiry stage.
OTHER SERVICES
What we learn running tours on the ground carries straight over into booking, marketing and rethinking how work gets done. These are the three people most often ask about alongside.
Contact
Work with us
Talk to us about your project. It is free, and you do not need to know where to start.
Service guide (Japanese)
Want to look things over with your team first, or still gathering information? Download our service guide (in Japanese).